Client/Owner Loyalty Manager
Client/Owner Loyalty Manager Job Description
OLM maintain and develop client-business relationships. The work of a client manager can help make the public more aware of a business and bring in revenue. Client managers must have a strong understanding of their company's products or services and knowledge of their competition. They must be ready to develop creative solutions for existing clients, as well as pursue new clientele opportunities.
Client/Owner Loyalty Manager Job Duties
The main purpose of a client manager's work is to help a business meet sales and revenue goals. They must design plans to achieve these goals and create strategies to combat potential revenue losses. Client managers may be required to travel, sometimes internationally, to meet with clients. They must also perform research to identify new potential clients.
Client managers may create presentations to inform potential or existing clients about their company's products or services. They must ensure that clients are satisfied with the company at all times and will bring in repeated business by resolving any outstanding issues. They also need to inform their company of new contacts and marketing opportunities.
Client/Owner Loyalty Manager Requirements
Job candidates should have demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
Client managers should also have knowledge of, or experience working, in the industry of the company with which they wish to work, such as finance or technology. Client managers should have strong communication and negotiation skills, as well as solid presentation skills. The ability to operate computer software, such as Microsoft Office, may also be helpful.
In summary as a OLM, a professional who serves as a liaison between a company and its clients to help ensure client satisfaction.